“My computer use to make me mad!
Then I found PNI!”

Systems Maintenance

Computers and IT equipment are very similar to automobiles. They will last a lot longer and perform better if they are properly maintained. System maintenance comes in two forms: proactive and reactive. Proactive maintenance includes cleaning the hardware, installing system updates, and running software scanning utilities. This is done to prevent system downtime and minimizing issues before they become a problem. Reactive maintenance occurs when a problem has occurred with hardware or software, and a fix is put in place to remedy the problems. Reactive maintenance usually involves system downtime to repair.

Our Solution

Proactive Maintenance:

Proactive maintenance is also known as planned or preventative maintenance. The goal of this method is to prevent or limit computer problems from occurring by scheduling weekly maintenance for hardware and software updates or scans. It also extends the life of the computer equipment. Proactive maintenance usually has a higher upfront cost, but costs less overall do to limited reactive maintenance tasks.

Advantages of Proactive Maintenance:

  • Weekly Monitoring of Backups, Hardware, and Software
  • Scheduled Software Updates as Needed
  • Reduced Long Term Costs
  • Reduced Downtime

Reactive Maintenance:

Reactive maintenance is the most common type of computer maintenance. It is also known as break-fix. The concept behind reactive maintenance is that ‘if it isn’t broke, don’t fix it.’ This method can be dangerous and make a company susceptible to hardware failures, viruses, and computer hacking. Although systems can be susceptible, there are advantages to reactive maintenance. The only advantage to reactive maintenance is the decreased short term costs. However, in the long term, it usually costs more because of unplanned downtime, shorter hardware lifespan, and higher per hour IT investment.

Are you looking for maintenance on your computer systems, servers, or network? Call Prophet Network Integration today for a network assessment.

IT Outsourcing Quick Facts

“Typically, saving money is the top benefit for a small business outsourcing its IT management…but businesses can also improve overall operational efficiency.”
Entrepreneur.com – How to Know When to Outsource IT.

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