Question 1

Managed Services

Accepted Answer

Managed Services enable clients to concentrate on their core activities while we manage all IT aspects of their business. By using PNI’s managed services, clients can track the full costs associated with their employees and have assurance that IT needs are being handled reliably.

Managed services encompass a broad spectrum of IT tasks ranging from network management and cybersecurity to data storage and cloud services. These services allow your businesses to leverage our specialized expertise and technology that may not be available in-house.

By outsourcing your IT operations, you can reduce the expenses associated with hiring and training in-house IT staff. Additionally, we offer scalable solutions, allowing businesses to adjust their IT needs based on growth or seasonal demands without the need for significant capital investment.
Another significant advantage is the focus on core business activities. With PNI handling your IT maintenance and troubleshooting, company personnel can dedicate their time and energy to strategic initiatives and client-focused tasks, enhancing overall productivity.

Furthermore, managed services provide enhanced security and compliance. PNI is equipped with the latest tools and technologies to monitor and protect IT environments against cyber threats and ensure compliance with industry regulations. This proactive approach to security reduces the risk of data breaches and other security incidents.

Finally, businesses benefit from round-the-clock support. PNI offers monitoring and support, ensuring that any issues are promptly addressed, minimizing downtime and maintaining business continuity.

Question 2

Co-Managed IT Services

Accepted Answer

Co-Managed IT Services are designed to complement your existing IT department by providing additional support and expertise. This hybrid model allows you to retain your in-house talent while leveraging the resources and knowledge of PNI. Whether you have specialized applications or critical internal processes that require dedicated attention, Co-Managed IT Services offer the flexibility to enhance your team's capabilities without the need to fully outsource your IT operations.

With Co-Managed IT Services, you can address gaps in your IT infrastructure, improve efficiency, and stay current with the latest technological advancements. PNI acts as an extension of your IT department, providing scalable solutions tailored to your specific needs. This partnership ensures that you can handle peak workloads, manage complex projects, and maintain optimal performance without compromising on quality or security.

Additionally, Co-Managed IT Services offer several key benefits, including:
 • Scalability: Easily adjust your IT resources based on demand, whether it's for a short-term project or long-term growth.
 • Cost-Effectiveness: Reduce the need for extensive hiring and training by accessing PNI's pool of experienced professionals.
 • Enhanced Security: Benefit from PNI's advanced security measures and proactive monitoring to protect your IT environment.
 • Continuous Support: Ensure round-the-clock assistance and prompt resolution of issues to minimize downtime and maintain business continuity.
 • Access to Expertise: Leverage PNI's specialized knowledge and industry best practices to optimize your IT operations and strategy.

By choosing Co-Managed IT Services, you can enjoy the best of both worlds: retaining control and essential knowledge within their organization while tapping into the extensive capabilities and support provided by a trusted partner like PNI. This collaborative approach empowers your IT department to focus on strategic initiatives and drive innovation, ensuring sustained growth and success.

Question 3

IT Consulting

Accepted Answer

Consulting with PNI ensures that you are leveraging specialized knowledge and years of experience. With over 23 years in the industry, PNI brings a wealth of experience to any project, providing insights and solutions that may not be immediately apparent to in-house staff.

PNI can offer a fresh, unbiased perspective on your current IT infrastructure and practices. Whether you need a second opinion on your network or a comprehensive review of an ongoing project, our impartiality can help identify issues and opportunities for improvement.

By entrusting complex IT tasks to PNI, your internal team can focus on strategic initiatives that drive your business forward. This allows you to maintain a competitive edge while ensuring that technical projects are handled by professionals.
PNI provides the flexibility to scale your IT resources according to demand. Whether you need assistance with a short-term project or support for long-term growth, a consultant can adapt to your needs, ensuring you have the right resources at the right time.

In conclusion, partnering with PNI can provide your company with the necessary expertise, objective insights, and scalable solutions to optimize your IT operations and drive successful outcomes.

Question 4

VOIP

Accepted Answer

PNI has been a pioneer in implementing VOIP solutions since 2004. With years of expertise in the industry, we understand the complexities of phone systems and their mission-critical importance. Recognizing that a one-size-fits-all approach is not suitable for this area, we offer the ability to deploy your own instance of Vital PBX or support your RingCentral platform. PNI can demonstrate the advantages of various platforms such as RingCentral, 8x8, and Intermedia, among others. Each solution has its unique strengths, and we are committed to identifying the right fit for your needs, eliminating the uncertainty associated with such a critical service as your phone system.

Question 5

Cyber Security

Accepted Answer

Ensuring robust cyber security is crucial for safeguarding your company's data, assets, and operations from evolving threats. By partnering with PNI, you can benefit from advanced security measures, leveraging PNI's extensive experience and specialized expertise.

PNI’s approach to cyber security emphasizes the importance of proactive measures, tailored solutions, and continuous monitoring to protect against vulnerabilities. With over 23 years in the industry, PNI delivers comprehensive security strategies that mitigate risks and ensure compliance with regulatory standards.
Adopting PNI's technologies and services enables customers to:
 • Enhance Protection: Implement cutting-edge security solutions that offer robust protection against cyber threats.
 • Gain Expertise: Leverage PNI's specialized knowledge to navigate the complexities of cyber security effectively.
 • Maintain Focus: Allow internal teams to concentrate on strategic initiatives while PNI handles security challenges.
 • Achieve Flexibility: Scale security resources according to demand, ensuring optimal coverage at all times.

Partnering with PNI for cyber security provides customers with the necessary expertise, advanced solutions, and strategic insights to secure their IT infrastructure and support their business growth.

Question 6

Network Assessments

Accepted Answer

Conducting thorough network assessments is a vital step toward ensuring the security, efficiency, and reliability of your IT infrastructure. At PNI, our network assessments are designed to provide a comprehensive evaluation of your network's current state, identifying potential vulnerabilities and opportunities for optimization.

Our assessments include:
 • Security Audits: We perform in-depth security audits to uncover weaknesses in your network defenses, providing actionable insights to fortify your cyber security posture.
 • Compliance Checks: Whether your organization needs to comply with standards such as NIST, PCI, or HIPAA, our assessments ensure your network meets the necessary regulatory requirements. We also offer detailed remediation plans to address any compliance gaps.
 • Performance Analysis: By analyzing network performance, we identify bottlenecks and inefficiencies, offering solutions to enhance speed, reliability, and overall performance.
 • Risk Management: Our assessments include a thorough risk analysis, helping you understand potential threats and develop strategies to mitigate them effectively.
 • System Reviews: We evaluate your current systems and infrastructure, providing recommendations for upgrades, improvements, and future-proofing your network.
 • Scalability Planning: As your business grows, so does your network. Our assessments include scalability planning to ensure your network can handle increased demand without compromising performance or security.

By partnering with PNI for network assessments, you benefit from our extensive expertise and advanced tools. We not only identify issues but also collaborate with you to implement solutions.